Terms and Conditions

  1. Waiver Form You agree to sign a waiver form with Ash Constance Hot Yoga studio.
  2. Cooling off period You can cancel your membership with us up to 7 days from the date you commenced practising (for the avoidance of doubt the 7 day period commences from the day you complete your first session with Ash Constance Hot Yoga Studio). This is only applicable to new membership agreements. If you cancel within the 7 day cooling off period, Ash Constance Hot Yoga Studios will refund your money less any set-up fee or the value of any promotional item.
  3. Minimum age The minimum age for training with us is 5 years old. People under the age of 12 are required to provide a certificate from a parent or legal guardian confirming approval to practice with Ash Constance Hot Yoga Studios.
  4. Your Health You warrant that you are in good physical condition and you know of no medical or other reason why you cannot or should not do active or passive exercise. You recognise that the yoga/pilates/meditation instructor(s) is not able to provide me with medical advice with regard to my fitness and health, and that this information is used as a guideline to the limitations of my ability to exercise. I agree to not hold any certified trainer or directors of Ash Constance Hot Yoga Studios liable for any injury that may occur during a class.
  5. Paying for memberships Membership fees are paid in advance, weekly, by direct debit from a bank account or credit card.
  6. Meeting Your Responsibilities You must make sure: your account can accept direct debits there is enough money in your account on the payment day you tell us if you are transferring or closing your account at least 72 hours before the next direct debit you tell us about any changes to your credit card, such as its expiry date or number, at least 72 hours before your next debit
  7. What happens if your payment is declined or fails for any reason? If you do not fully pay your fees on the due date, Ash Constance Hot Yoga Studios will suspend access to the studio until any outstanding balance has been paid and you have given us your updated account details if they are required. Ash Constance Hot Yoga Studios will continue to debit your nominated account without notice, until Ash Constance Hot Yoga Studios have received the total amount you owe. Ash Constance Hot Yoga Studios will make a reasonable effort to advise you on the status of the failed payments by letting you know beforehand by: • phoning you • writing to the email address you provided For membership/s in your name, you must make sure that the payment method you choose remain valid for the length of your agreement. This includes third-party accounts. If the details you give us fail, you are liable for all resulting fees. You should update your details and are obligated to complete your minimum term of payments.
  8. Can Ash Constance Hot Yoga Studios change your agreement? Ash Constance Hot Yoga Studios may sometimes add to, change or remove our terms and conditions. This includes changing the opening and closing hours, the Ash Constance Hot Yoga Studios services and facilities and membership fees. Sometimes, Ash Constance Hot Yoga Studios may also close for refurbishment to improve the facilities. If this substantially reduces our ability to provide our service to you, Ash Constance Hot Yoga Studios will reduce your membership fees accordingly on a pro-rata basis. The most up-to-date terms and conditions always apply. Ash Constance Hot Yoga Studios will give you at least 28 days’ notice of any changes. If Ash Constance Hot Yoga Studios do not fulfill our obligations to you, you may be able to cancel your membership. Unless the law states otherwise, you won’t have any other claim against us if this happens.
  9. Can Ash Constance Hot Yoga Studios increase your fees? Ash Constance Hot Yoga Studios reserve the right to increase your fees only at any time after your agreement has ended. Ash Constance Hot Yoga Studios will make a reasonable effort to tell you about this at least 28 days beforehand by writing to the address you last gave us (which may be an email address). Ash Constance Hot Yoga Studios will consider that you have received our letter or email on the second business day after it is sent. Where Ash Constance Hot Yoga Studios have made a reasonable effort to let you know about a fee increase, you authorise us to increase any debits from your nominated account.
  10. Suspensions and Cancellations Ash Constance Hot Yoga Studios understand that from time to time you may not be able to train due to holidays, rest periods, becoming sick or injured or wish to cancel your membership altogether. The following rules apply to suspensions and cancellations: Suspensions Memberships (contractual) can be suspended at any time. Suspensions must be submitted via an Ash Constance Hot Yoga Studios Membership Suspension form a minimum 7 days in advance.
    Two week minimum suspension Six week maximum suspension each year. A one-off administration fee of $20 applies for each suspension. Suspensions cannot be backdated Pro-rata suspensions are not allowed (i.e. outside of the normal weekly billing cycle)
    Cancellations Standard or Corporate Memberships: Cancel anytime Minimum 4 weeks’ notice $0 cancellation fee for all memberships
    Contract Membership Cancellation fee: 50% of remainder contract value
    An exit fee does NOT apply under the following circumstances: Sickness/Injury resulting in not being able to train for remainder of contract (must provide Doctors certificate)
    Late Cancel/No Show Class bookings & fee’s: You agree to abide by studio policy to cancel any booked session BEFORE the 24hr Late Cancel time frame, should you late cancel or not attend a booked session you agree that Ash Constance Hot Yoga Studios Heidelberg has the right to charge your nominated account the full fee of the cost of the class, and/or private class booking. (Minimum $60).
  11. Use of your image You agree to allow Ash Constance Hot Yoga Studios to take a video or photo to use for promotion purposes from time to time.